Shipping and Return Policy
Bad Ass Welding Products Shipping and Return Policy
Orders are generally shipped in 1 day after your order is processed and they normally take an additional 3 - 5 business days to arrive.
Orders are processed Mon-Fri during normal business hours.
You may return damaged or defective merchandise within 7 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Returns or exchanges are accepted on goods within 7 days from the date of purchase, (international orders 14 days). After this time all sales are considered final.
We will only accept returns and credit the full amount for unused items in their original packaging, any mounted, scratched, used and abused items will not be accepted for return, We will work with you to remedy any and all situations, buyer is responsible for return shipping for all repairs and warranty issues unless a item is DOA or damaged in shipment.
If a product is defective when purchased we will send you a return label for UPS ground shipping, we will require you to drop it off at a UPS location or we can schedule a pickup from a commercial address. Any item with chipped paint, or damaged from missuse will not be accepted for return. All lightweight corded items are non warrantied items. Any damaged paint or aluminum from not releasing reel brakes is not a warranty issue, it is considered miss handling and misuse.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.